Privacy Policy
How we collect, use and protect your personal information when you deal with Al Azwer Technical Services.
1. Introduction
This privacy policy explains how Al Azwer Technical Services collects, uses and protects the personal information you share with us through our website, phone calls, WhatsApp messages or a site visit request.
By using our website or contacting us for a quotation, you agree to the practices described here.
2. Information We Collect
When you contact us for a quotation or site survey, we may collect your name, phone number, email address, WhatsApp number, property or site address, and details about the service you are asking for.
If you send us documents, drawings or photos of your site to help us prepare a quotation, we keep these only for the purpose of that project.
3. How We Use Your Information
We use your information to respond to enquiries, prepare quotations, schedule site surveys and installations, deliver ongoing maintenance, and send you updates about work you have booked with us.
We do not use your information for purposes unrelated to the service you requested without asking you first.
4. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant details with the technicians assigned to your project so they can carry out the work, and with suppliers where equipment needs to be ordered for your site. We may also disclose information where required by UAE law or a government authority.
5. Cookies and Website Data
Our website may use basic cookies and analytics to understand how visitors use our pages, so we can improve them. This information is used in aggregate and is not used to personally identify you.
6. Data Retention
We keep project and contact information for as long as needed to deliver our services, provide warranty support, and meet our accounting and legal obligations in the UAE. After that, information is deleted or anonymized.
7. Your Rights
You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it for legal or accounting reasons.
To make a request, contact us at info@alazwertechnical.ae.
8. Keeping Your Information Secure
We take reasonable technical and organizational steps to protect the information you share with us from loss, misuse or unauthorized access.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our services or in UAE data protection requirements. The latest version will always be available on this page.
10. Contact Us
If you have any questions about this privacy policy or how we handle your information, please reach out at info@alazwertechnical.ae or +971 50 390 7248.