PABX and IP Phone Systems We Supply Across the UAE: Exchanges Sized for Today's Extensions, With Room to Grow
Al Azwer Technical Services supplies PABX exchanges, handsets and IP based phone systems for offices, hotels and commercial buildings across the UAE. With 15 years experience sizing phone systems for businesses of every size, we have seen how often a system bought purely on price ends up too small within its first year.
We size hardware to your extension count and call volume, so you are not left with a system that runs out of capacity shortly after installation, or paying for far more ports than you will ever use. Trunk lines, extension boards and handset counts are worked out together, rather than treating the exchange as a separate purchase from how staff will actually use it.
If you are weighing traditional PABX against a cloud based system, our comparison of [PABX versus cloud phone systems](/blog/pabx-vs-cloud-phone-systems/) sets out the real differences in cost, control and reliability. PABX and phone hardware are typically supplied as part of a full [PABX and telephonic communication system](/pabx-telephonic-communication-systems/), which the products below are built to support.
What we offer
Equipment and features
- Traditional PABX exchange hardware
- IP based phone systems for modern, multi site offices
- Desk handsets, reception consoles and conference room phones
- Voicemail, call routing and hold music configuration
- Trunk line coordination with Etisalat and du
- Expandable capacity for growing teams without a full system swap
- Call detail reporting for tracking usage and billing by department
- Integration with hotel and building management software where required
Where it fits
Common use cases
- Small and medium offices needing reliable internal calling
- Hotels needing room to room and reception call routing
- Multi tenant buildings sharing a central phone system
- Businesses upgrading from an aging or unsupported exchange
- Call centers and support desks needing detailed call reporting
- Multi branch businesses wanting extensions to reach each other directly
Buyer's guide
What to Check Before Choosing a PABX or Phone System
Size extensions for where your team will be in two years
A system sized exactly for today's headcount becomes a bottleneck the moment the team grows. Building in some spare capacity now is cheaper than a full system swap later.
Decide between traditional, IP and cloud based on your internet reliability
A cloud or IP system depends on a stable internet connection to make and receive calls. If your connection is not reliable yet, that is worth fixing or factoring into the decision first.
Confirm number porting timelines before committing to a switch date
Porting an existing number to a new line or provider takes time to process. Confirm the timeline early so your business number is never without service during the changeover.
Check hunt group and call queue support for busy reception lines
If your main line gets more calls than one receptionist can handle at once, confirm the system supports hunt groups or queuing before callers start hitting a busy tone.
Frequently asked questions
Common Questions from Our Clients
Can you set up new phone lines as well as the PABX hardware?
Yes, we can arrange new Etisalat or du connections on your behalf as well as configure the PABX system to work with them, so you deal with one point of contact rather than coordinating separately.
How many extensions does a small office typically need?
Most small offices start with ten to twenty extensions, though this depends on headcount and call volume. Our guide on how many phone extensions your office needs walks through how to size this correctly.
Can we add more extensions later?
Yes, most systems we install are built with some spare capacity, and adding extensions later is usually straightforward provided the original exchange was sized with growth in mind.
How much does a PABX system cost for a small office?
Cost depends on extension count, handset type and whether you need IP or traditional hardware. Our PABX system cost guide for small offices sets out typical ranges to help you budget.
Should I choose a traditional PABX or a cloud phone system?
It depends on your internet reliability, budget and how much control you want over the hardware. Our comparison of PABX versus cloud phone systems explains the trade offs in plain terms.
Do you only supply phone hardware, or install the full system too?
We supply, install and configure as a complete service, including trunk line coordination, so the system is ready to make and receive calls from day one.
Can hotels use PABX for room to room and guest calling?
Yes, hotel PABX setups are one of our regular project types, handling room to room calls, wake up call scheduling and reception routing in one system.
Do you install phone systems outside Dubai?
Yes, we cover all seven emirates, including PABX and communications projects for PABX and telephonic communication systems in Ajman.
Can we mix traditional handsets and IP handsets on the same system?
In many cases yes, depending on the exchange hardware chosen. We confirm compatibility during the consultation so you are not forced to replace every handset on day one if some are still perfectly usable.
What training do staff need to use a new phone system?
Most staff pick up the basics, answering, transferring and placing a call on hold, within a short handover session. We cover this as part of every installation rather than leaving your team to figure it out.
Can staff at different branches call each other as internal extensions?
Yes, multi branch systems are commonly set up so dialing a colleague's extension at another office works exactly like an internal call, with no external dialing or extra charges.
Is there a noticeable difference in call quality between traditional and IP systems?
A properly configured IP system on a reliable connection sounds just as clear as a traditional line. Quality issues on IP systems almost always trace back to internet reliability rather than the phone system itself.
Ready to Secure and Connect Your Site?
Message us on WhatsApp or call our team for a free site survey anywhere in the UAE.